#74682 by Kramerguy
Mon Jul 13, 2009 3:14 pm
Mon Jul 13, 2009 3:14 pm
Ok, so here's a story to detail exactly what is wrong-
As most of you know, I have carpal tunnel, I was diagnosed a year ago. I had gone to the doctor, complaining of the symptoms, to which he put in a referral to have testing done. I went to the hospital and had the tests done. So, for a $20 co-pay at the doc and $40 co-pay at the hospital (considered specialist), I got my diagnosis. I paid another $20 co-pay to see the doc to discuss the results.
He tells me to try some no-surgical management (which is what they should try first), which was a vitamin regiment and nocturnal brace. It seemed to have worked for a while, but in the last month, and especially the last week or so, the CTS has become much more aggressive, to the point that I barely made it through an acoustic show Friday night, and severely screwed up a few songs. I lose feeling and have severe fatigue now before I even pick up the guitar, and it only gets worse each day.
So, in the last week, it's become evident that the management has failed. I've done a LOT of reading on traditional surgeries vs. other management and alternative treatments. I know the score, I got to have the surgery.. it's a no-brainer.
So I call my doctors office to get a pre-cert (or referral to see a surgeon), and they tell me my doctor no longer works there. Ok, well have this other doctor do it then.. oh he doesn't work there either .. hmm, well can you have the current doctor take a look at my record and do it? No?? why?
Apparently, they won't do a referral without seeing me (because none of them have seen me before). I tried to explain that I would come in, but that I shouldn't be responsible for a co-pay for a visit I've already paid for. I just don't have the money this week. I'm also severely tapped from a sinus/allergy problem that has me bouncing between a couple of specialists who both see me 1x a month for a $40 co-pay each.
Well, they can't see me until the end of the month anyways... wtf? As fast as this CTS is ravaging me, I won't make it til then.. seriously, the pain is more severe at night and it's been keeping me up late the last 3 nights.. the only reason I've waited is simply waiting for the weekend to end so I could get a referral and see a specialist immediately.
so much for that idea.
So anyways, they won't see me for almost 3 weeks and refuse to see me without me paying up front (that's the normal policy), so I finally tell them that I'm disappointed with the lack of service, and that I feel like I'm being treated by stockbrokers instead of people, and that it's a bit frustrating that I can't get more immediate and personable care. I'm angry at this point, and it's starting to show.. I also mention that I think THEY should just take the visit money they get from the ins co and let the co-pay slide, because I shouldn't be made to pay because they can't seem to keep doctors to stay there. I also point out that I've been going there for almost 10 years, and have never had the same doctor more than 6 months... that MAYBE I deserve better.
At that point, the nurse-pract (whatever she is) gets nasty and tells me that if I don't like it, that I can go find another doctor.
WTF, get an angry "client" and just tell them to piss off??? Ok, I said sure I will and hung up. Not feeling much better after posting this though.
This healthcare-for-profit is just not working. argggh.
As most of you know, I have carpal tunnel, I was diagnosed a year ago. I had gone to the doctor, complaining of the symptoms, to which he put in a referral to have testing done. I went to the hospital and had the tests done. So, for a $20 co-pay at the doc and $40 co-pay at the hospital (considered specialist), I got my diagnosis. I paid another $20 co-pay to see the doc to discuss the results.
He tells me to try some no-surgical management (which is what they should try first), which was a vitamin regiment and nocturnal brace. It seemed to have worked for a while, but in the last month, and especially the last week or so, the CTS has become much more aggressive, to the point that I barely made it through an acoustic show Friday night, and severely screwed up a few songs. I lose feeling and have severe fatigue now before I even pick up the guitar, and it only gets worse each day.
So, in the last week, it's become evident that the management has failed. I've done a LOT of reading on traditional surgeries vs. other management and alternative treatments. I know the score, I got to have the surgery.. it's a no-brainer.
So I call my doctors office to get a pre-cert (or referral to see a surgeon), and they tell me my doctor no longer works there. Ok, well have this other doctor do it then.. oh he doesn't work there either .. hmm, well can you have the current doctor take a look at my record and do it? No?? why?
Apparently, they won't do a referral without seeing me (because none of them have seen me before). I tried to explain that I would come in, but that I shouldn't be responsible for a co-pay for a visit I've already paid for. I just don't have the money this week. I'm also severely tapped from a sinus/allergy problem that has me bouncing between a couple of specialists who both see me 1x a month for a $40 co-pay each.
Well, they can't see me until the end of the month anyways... wtf? As fast as this CTS is ravaging me, I won't make it til then.. seriously, the pain is more severe at night and it's been keeping me up late the last 3 nights.. the only reason I've waited is simply waiting for the weekend to end so I could get a referral and see a specialist immediately.
so much for that idea.
So anyways, they won't see me for almost 3 weeks and refuse to see me without me paying up front (that's the normal policy), so I finally tell them that I'm disappointed with the lack of service, and that I feel like I'm being treated by stockbrokers instead of people, and that it's a bit frustrating that I can't get more immediate and personable care. I'm angry at this point, and it's starting to show.. I also mention that I think THEY should just take the visit money they get from the ins co and let the co-pay slide, because I shouldn't be made to pay because they can't seem to keep doctors to stay there. I also point out that I've been going there for almost 10 years, and have never had the same doctor more than 6 months... that MAYBE I deserve better.
At that point, the nurse-pract (whatever she is) gets nasty and tells me that if I don't like it, that I can go find another doctor.
WTF, get an angry "client" and just tell them to piss off??? Ok, I said sure I will and hung up. Not feeling much better after posting this though.
This healthcare-for-profit is just not working. argggh.