lol Phil, if you were part of that, I'd be heating up my trusty set of pliers.
Maybe you need a picture to understand exactly how bad it is. (break out your little school ruler and measure your low E 1/16th lower than it should be. (I can tell YOU are NOT the tech)
When I say it's unplayable, I mean it. AND YES, jackass, I did take it back.
I went to play it at a SHOW after I had issues with my regular guitar and that's when it became evident just how bad it was. (I had to borrow one from a friend)
They claimed it was all ok, until I pulled my 4 other strats out of the back of my truck. I started to show them and that's when the yelling began.
Cut to the part where the cops came and after I filed a report and vice versa, I was nicely asked not to return and to file small claims court paperwork. (which I did)
I am in Scottsdale/Phoenix/AZ about 10x a year. How about I come down and show you personally? Then you can blow smoke up my ass while you try to play it yourself, that is if you can play at all. And if you give me any lip about a professional faqing up my vintage strat, I can manually inflate yours.
PS: Do casters come with your Marshall cabs or heads? I bet not.