#79361 by
UmbraKeys
Fri Aug 21, 2009 2:43 pm
I have dealt with Dave Phillips Music for nearly 30 years ... back when Dave was working the counter, with one small store on Rt. 57 in Phillipsburg, NJ. For many years his stores were "the place" to shop, and his techs were excellent.
I stopped dealing with Dave Phillips Music not long after Dave added on to his first store and barricaded himself in his office ... because his stores were so successful, he needed to RUN the business, not the front of the store. He added two stores, and that is when things began to deteriorate.
My experiences with DPM over the past 10 years has dwindled drastically ... I still buy things there sometimes ... I have a friend who gives me his store discount, or will match Guitar Centers price on big ticket items. I don't take ANYTHING there for repairs (especially my Martin acoustic bass).
I believe your experience there is true ... sad, but true. I guess we all know the moral to this story ... go to a store to buy your gear, go to a craftsmen to keep it in condition.
Glad you had the repairs done right ... sorry that the whole thing cost you more than $300 ... lesson learned.